No appointment is necessary! You can walk in during our standard business hours to check your device onto our bench. If you want to discuss your system's symptoms directly with a technician before leaving it, feel free to call or text us ahead of time.

Standard turn-around time for an RCA at our Mt. Pleasant bench is typically 2 business days based on our standard workload. If our current device queue will extend that timeline, we will communicate exact turnaround times during check-in. Intermittent or thermal issues may require extended burn-in testing to reliably duplicate.

We take customer privacy seriously. Your data remains stored locally on your physical drive throughout the entire testing process. We never browse personal files, transfer data off-site, or alter your drive contents unless data recovery or operating system repair is specifically requested and approved.

If a drive replacement is necessary during repair, you have full control over what happens to your old hardware. You can choose to take your original drive home with you as an untouched archival snapshot of your files, or we can run DoD-compliant digital data sanitization algorithms to permanently wipe functional drives you no longer want. If the replaced drive is completely non-functional and unreadable, we perform physical bench destruction to guarantee your sensitive personal data can never be recovered by anyone.

Verbal explanations are standard to save time and lower costs for our clients. However, if requested, we will gladly generate an itemized summary detailing the diagnostic steps taken and the fault isolated.

Consumer electronics and PC hardware margins are notoriously thin. We do apply a modest markup to hardware components, but primarily to cover credit card processing fees, shipping costs, inventory handling, and vendor return logistics.

Our core business model relies on skilled technical labor and hands-on service... not overcharging for physical hardware. In fact, if sourcing a specific part through our commercial supply network incurs shipping delays or higher costs, we will often point you toward the exact part online so you can order it directly and bring it to us for installation. We believe in complete pricing transparency, ensuring you pay fair rates for components while receiving expert local installation.

Yes! If our RCA identifies a failed component (like a power supply, GPU, or motherboard) and you prefer to source your own replacement hardware, we are happy to install it for our standard bench labor rate. Please note that while we guarantee our installation workmanship, we cannot provide a warranty on parts purchased outside of our shop.

Diagnosing a complex hardware fault requires disassembling components and isolating circuits on our bench. If you just need to wait until your next payday, we can hold your device in its post-diagnostic state in our secure facility for up to 30 days while keeping your original quote active.

If you need more than 30 days to approve the fix, we will fully reassemble your computer so you can pick it up. Because reassembly requires additional bench time, the initial $75 RCA fee cannot be credited toward a future repair if you bring it back later. While we work hard to honor quoted labor rates for up to 90 days, hardware component costs (such as GPUs, RAM, or SSDs) can fluctuate rapidly... meaning delayed repairs may require an updated parts estimate.

Our entire Root Cause Analysis process exists to prevent misdiagnoses, but complex electronics can occasionally present multi-faceted or masked faults where resolving one issue reveals another. If our initial solution does not fully resolve the problem, you take on virtually zero financial risk.

We will re-evaluate your system, determine if a secondary fault exists, and communicate with you directly before taking any further action. If an updated estimate is required and you choose not to proceed, any funds paid beyond the initial $75 RCA fee will be refunded promptly to your original payment method. Store credit is available if you prefer it, but it is never required.

If a repair is cost-prohibitive, we will clearly outline your options before performing any work. If replacement makes more financial sense than repair, we will advise you accordingly and offer data migration options to move your files to a new system. Ultimately, proceeding with a repair is your decision, but we want you to have the best information while making it.

If your computer is dead and you only need your files saved, we can pivot directly to our Data Recovery & Drive Migration workflow. We will pull your drive, test its health on our recovery rig, and transfer your files to an external drive or a new computer without performing full system repairs.